A: Go to gerrygrossman.com and log into your account. Once you have logged in, select the My Account tab in the menu to the left. Under Contact Information, click Edit to locate the option to change your email address.
A: Your dashboard is the main landing page in Moodle that you will see after clicking the “Go To Program” button on your My Courses tab. Your dashboard will display all of the courses or exam prep materials in which you are currently enrolled, a countdown to your test date, and a breakdown of your most recent exam scores.
A: To enter your License number, you will need to log into your account and go to your dashboard. Click on your name at the top right side of the page and choose Profile from the dropdown menu. Click Edit Profile, then scroll down to Other Fields. This is where you will enter the License number. After entering the number, click Update Profile to save the update.
A: After completing the post test and evaluation for each course, a link to the certificate will become available below the link for the evaluation and you can download the PDF of the certificate. You can also find all of your certificates by going to your profile page and clicking on My Certificates.
A: If you have completed CE courses or exams in our Legacy system, that history will not transfer over to the new system. To access previously completed CE courses, you will need to log in to our Legacy system here. If you previously completed exams in the Legacy system, they will only be available if you have an active account in Legacy and can be accessed here.
A: Please access your online account by signing in at the following url: https://learning.gerrygrossman.com/login/ or by clicking here. Once logged in select “Go To Program” in the My Courses tab. This will bring you to your dashboard where you can register for your workshop or webinar to receive a Zoom Meeting link by email or you can join your session directly from your account within half an hour of your live session start time.
A: Yes, the Zoom software does need to be downloaded in order to access live online workshops. You can download this software before joining the workshop at https://zoom.us or you will be prompted to download the software the first time you join the workshop session through Zoom Meeting.
A: If you have previously purchased exam prep materials, your access to those materials may have expired. Please contact us at 1-800-300-6322 to extend your access.
A: Expiration dates are located on the course level of your online program. Simply select the course you want to know the expiration date for on your dashboard or My courses dropdown. On the right-hand side of your course, you will see an enrollment tracker feature that counts down the number of days you have remaining in the course.
A: If your package includes an assessment exam, start by completing that exam to get an overview of your strengths and weaknesses. If your package included Testbanks, you should start working through your study volumes in conjunction with taking the exams in Study Mode. Other materials can be supplemented where needed as you prepare for your exam. As you near your exam date, you should be completing exams in Test Mode exclusively.
A: While the audio lectures cannot be downloaded, you can stream the audio lectures on a mobile device or computer through a browser.
A: Your program will begin at the time of purchase. You can request a complimentary hold on online program purchases up to one (1) year from original purchase date. You will need to contact customer service to request this. After the hold period, the program will activate automatically.
A: For these questions, please contact our Customer Service team at ggs@gerrygrossman.com . If the question is regarding a specific question on an exam or quiz, please include the question number, full question, and the name and number of the exam, quiz, or simulation in which that question can be located.
A: No. You will only have access to the exams previously taken if your account is active. They are not available if the access has expired.
A: Online flashcards are available online only and are not able to be printed. We do have printed flashcards available for purchase.
A: Extensions are available within your courses in your online learning program. Select the course you want to extend on your dashboard. In the course, there will be an extension option on the right-hand side of your screen. When you click on the extension option, you will be taken to a page to finish the extension purchase.
